• Itil V3 Process Map

Microsoft has now released the new version of Visio 2010. This is why we upgraded the ITIL Process Map so that you can make best use of the new features in Visio 2010. At first sight you’ll notice that we’ve modernized colors, fonts and shapes. Visio 2010 now also allows us to open a linked ITIL diagram with a simple mouse-click - which takes us to a diagram on the next level of detail. To return back to the higher-level ITIL diagram, we can click on one of the superior processes displayed here in the top-right corner of the diagram: A click on 'Change Management', for example, takes us right back to where we came from. Next, Visio 2010 introduced the concept of 'Container Shapes'. We use that new feature to make it a lot easier for you to insert and modify swim lanes.

An example shows why Container Shapes are so great: If we need to add an additional role to a process, we can now add a swim lane very easily - with just one mouse-click. First we label the swim lane with the role: once we’ve created a new role shape by dragging a role master shape onto the diagram, we can use our ITIL Visio Add-In to simply select the desired ITIL role from the Repository. Now we can select some activities from one swim lane and drag them into another. Finally we tidy up the diagram: to make good use of the available space, we adjust the height of the swim lane and the page size. And that’s it! If required, the new Container Shapes even allow you to move whole swim lanes around very easily.

Even if you use Visio 2003 or 2007 you’ll benefit from another big improvement: The newly introduced Status fields. Status fields allow you, for example, to flag processes which are not yet operational - a very helpful feature if you introduce ITIL processes one after another. Let’s take a look at an example again: Suppose 'ITIL Incident Management' and 'Request Fulfillment' are already in operation, while 'Event Management' and 'Access Management' are still in the planning stage. That sort of information can now be managed in the new Status field, which you can see here in the Shape Data window. Because all information on the ITIL processes is stored in our central Excel Repository, we head for the ITIL Repository first and look for the 'Event Management' processes. Once we’ve found them, we change the information in their Status fields.

Then we do the same for the 'Access Management' processes: we change the Status values in the relevant cells as well. Back in the ITIL process diagram, we can now update the shapes - upon which the processes which are in the planning stage turn to grey. Likewise, the Status fields in the Shape Data window - here on the right-hand side - now show the updated Status values.

Microsoft also improved the interaction with SharePoint. For demonstration purposes, I stored the Visio files of the ITIL Process Map on a SharePoint site. There, SharePoint enables us to assign access rights - for example, if some people are to have read-only access only to some of the ITIL process diagrams. Upon opening a file, SharePoint asks us whether we want to check out and edit edit the file: This mechanism ensures that others cannot make changes to the file while we edit it.

Once we’ve got the file open in Visio, we’re able to verify that it’s checked out - we’re now free to modify the diagram. I don’t want to make you wait for too long, so for the purposes of this demonstration I’ll just do a simple change to an activity’s description. When we’re ready, we check the file in again and store it back to the SharePoint site.

At the time of check-in, we determine what type of version we want to create, and we enter a brief description of the changes we made. After the file is saved we go back to the SharePoint site. The new version of the file is then instantly available to everyone with access to the site - including its complete version history. Let’s conclude with a remark on compatibility: The latest version of the ITIL Process Map 2011 is still 100% compatible with Visio 2003 and 2007. But some of the features shown in this video - like Container Shapes and One-Click Navigation - will only work under Visio 2010.

95 checklists in Microsoft Word™ format explain the YaSM key terms in detail. Typically, a YaSM checklist exemplifies the structure of the data or information contained in a document or record. Example: The checklist for the incident record explains what information is typically maintained for service incidents.Checklists are available for every YaSM key term and are generic, i.e. Applicable to most organizations.Many checklists can be used as templates during your YaSM initiative.

For instance, the checklists for service agreements can serve as a starting point when you need to create such agreements for your organization. Accompanying documentationAdditional documents help you to get started with YaSM and the YaSM Process Map:. Introduction to YaSM and the YaSM Process Map. User manual for the YaSM Process Map for Visio. YaSM implementation guide. Excel table of process inputs and outputs.

PDF quick references such as the YaSM glossary. Collection of process metrics.Special features for Microsoft Visio®The YaSM Process Map for Visio was specifically designed to make optimal use of Microsoft Visio®. YaSM WikiIn the you will find a complete introduction to the YaSM processes, the YaSM glossary, the RACI matrix, as well as details on how YaSM relates to ITIL®, VeriSM™, SIAM®, ISO 20000 and other guidelines. YaSM videosIn the Stefan Kempter explains how service management works and how YaSM helps you to become a successful provider of services. YaSM and ITIL 4If your organization considers adopting the latest edition of,read more! Request a YaSM webinarIf you have questions about YaSM and the YaSM® Process Map, we are happy to arrange a live webinar.

(or watch a recording)YaSM consulting partnersfor YaSM service management. ShareCopyright © 2019 IT Process Maps GbR, Germany 'YaSM®' is a registered trademark of IT Process Maps GbR. 'ITIL®' is a registered trademark of AXELOS Limited. 'IT Infrastructure Library®' is a registered trademark of AXELOS Limited. 'itSMF®' is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other countries. 'COBIT®' is a registered trademark of ISACA (Information Systems Audit and Control Association).

Itil V3 Process Map

'USMBOK™' is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII). 'CMMI®' and 'Capability Maturity Model®' are registered trademarks of Carnegie Mellon University. 'ISO/IEC 20000®' is a registered trademark of ISO. 'VeriSM™' is a registered trademark of IFDC. 'SIAM®' is a registered trademark of EXIN.

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